Terms and Conditions
Rebel Analytics is owned and operated by Rebel Analytics, a New York sole proprietorship providing online sales and fulfillment services for harm reduction products. By using this website you agree to the terms set forth in our privacy policy above and our shipping, refunds and returns policies.
1. Chemical Analysis Program Approval
CAP accounts are reserved for customers that have purchased test kits and individuals in designated groups/regions. They are not granted to those outside of the existing eligibility requirements and non grassroots organizations. To become a CAP Customer you must enroll and be approved. All registrants must provide an email address, and optionally a contact phone number (that can receive text messages) or a Signal account. The approval process requires contact information to verify the information in your application.
Types of CAP customers include, but may not be limited to:
- individuals
- grassroots organizations (under 1,000,000 net funds/assets and/or under 10 employees/paid staff)
- researchers and advocates unaffiliated with academic institutions, hospitals, or government agencies
- designated international individuals and partnered organizations
2. Sample Processing Limits
CAP customers are currently eligible to process up to 10 samples per month.
3. CAP Pricing
All prices are listed in US dollars. Approved CAP customers receive access to order sample collection kits. Once your account has been approved, CAP products become visible on our website after you are logged in.
CAP customers are responsible for all shipping costs with the exception of designated customers that receive subsidized/pro bono CAP services.
Prices are subject to change without notice.
4. Retail and Wholesale
CAP Products are not available for resale. Other Rebel Analytics products are not available for wholesale.
5. Shipping Reagent Kits
The US Postal Service has strict regulations for shipping hazardous chemicals that essentially prohibit the shipping of reagent kits. To protect the harm reduction industry, our wholesale customers with online stores agree not to ship reagents via USPS.
6. Ordering
All CAP orders must be placed through our website after logging in with your account email and password. All orders must be paid at the time of ordering using a credit or debit card.
If you have any questions, please email phx@therebeleducationist.com.
7. Shipping Times
We usually ship within two business days upon receiving a pre-paid order or an order with a signed Purchase Order. However, it can sometimes take longer, especially with larger orders. Please contact us beforehand if you are concerned about shipping times.
8. Returns and Exchanges
Rebel Analytics will not accept any opened or damaged products for return or exchange.
Wholesale returns must be initiated by sending an email to phx@therebeleducationist.com within 7 days of the order delivery date. You must include your invoice number and the reasons you want to return the products.
Prior approval is required for all returns and return delivery methods must be agreed upon together. You are responsible for return shipping charges. After the products are returned and inventoried, we will refund you either with a check or by crediting the money back on the credit or debit card you used to make the initial purchase.
Rebel Analytics is not responsible for issuing a refund for any items returned without prior approval.
9. User Accounts
As a customer you are responsible for all purchases made through your user account. Make sure your password is secure. Rebel Analytics may cancel your account at its sole discretion.